Please contact us if you have any questions or concerns. EMAIL CUSTOMER SERVICE Sling Consultant: For help choosing a carrier or using a sling that you have previously purchased from us, please click here to send a message to our Sling Consultants Home office: Any other questions/issues including orders, returns or inventory levels; or if you need to speak to a manager, please contact our Home office Phone Or call us: (888) 997-5464 (toll free) OR (214) 623-5081 Shop with confidence. If you are dissatisfied with your purchase for any reason, please contact us for help. Returns will be accepted within 30 days of purchase if returned in new, unwashed, unsoiled, unscented condition with all packaging, instructions, and accessories intact. Carriers that smell of smoke or have pet hair on them will not be accepted. Clearance items may not be returnable for refund. No Hassles Returns Please send your returns to: Sling Station Returns 1778 N. Plano Road Suite 100 Richardson, TX 75081 Please include a copy of your invoice as well as a note indicating the item that you want to exchange for (or a refund). We will ship to the new item to you at our expense (unless you prefer expedited shipping). If you return an item in saleable condition (as specified above) we will refund your purchase price, except for shipping (even for orders that received free shipping. We work to make exchanges as stress-free as possible for you. Please email us for details. If any product that we ship is determined to be defective, we will replace it at no charge to you or refund 100% of your purchase price. Gift certificates are not refundable. Please contact us if you are purchasing products for use with a soon-to-arrive newborn (or provide the due date on your order) and we will notate the order to allow exchanges up to 30 days after the birth of the baby. Unfortunately, we cannot do refunds after 30 days. Privacy policy Shipping |